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Summer Sale! FREE Shipping On Most Contiguous U.S. Orders. Exclusions Apply. Sale Expires 7/25 | U.S. Support (360) 233-2867
Summer Sale! FREE Shipping On Most Contiguous U.S. Orders. Exclusions Apply. Expires 7/25 | U.S. Support 🇺🇸 (360) 233-2867

Accessibility Statement

General

Access to any company's website can be challenging for persons having certain disabilities. A person's disability is often unique — what may work well for one person may cause difficulties for another. We have made efforts to accommodate as many of our customers and potential customers as is reasonable given our size, resources, and knowledge of our customers' and potential customers' needs. To that end, we have engaged the services of professionals to assist and advise us in these matters.

Accessibility on This Website

Our website provides several methods, features, and policies that can help with access to our website and to the products or services provided or referred to on our website or by our business. There are also various aids available from third parties, many of which are provided by most browsers.

If you are having difficulty accessing our website even after using the access features within this website and/or any third-party or browser features, we invite you to contact us for further assistance. Contact information is set forth below.

Disclaimer

From time to time, within our resources, we anticipate making modifications to parts of our website, including possible modifications to its accessibility. Reasonable efforts toward improving seamless, accessible, and unhindered use of websites by customers and potential customers is generally a worthwhile goal. Moving closer to this goal will often depend on the knowledge the company has regarding any particular difficulties those using the website might encounter, as well as available resources and improvements in technology.

Despite the efforts we may have made regarding accessibility, and consistent with normal business practices for a company of our size and resources, some content, features, processes, or policies may be improved, so we welcome your suggestions.

Third-Party Applications

Our website may use third-party add-ons or "plug-ins" for certain functions, such as live chat widgets, Google Maps, social media feeds, and similar features. These may not work, or may not work the same, for every user and/or every type of disability. We do not have control over the structure of these plugins and are unable to modify them at all, or to the extent that would accommodate every user of our website, and we are not responsible for those elements that we do not control.

Our website may also make available third-party documents and content, such as manufacturer specification sheets, product manuals, or other files (for example, PDFs), and may link to third-party webstores, ordering platforms, or retailers that sell our goods or products online. We do not have control over the structure of this third-party content or these websites, are unable to modify them, and we are not responsible for the accessibility of materials or third-party websites that we do not control.

Video

Our website may include video elements, some of which may be provided or hosted by third parties. Where reasonably possible, we aim to provide closed captioning or a text alternative for video content. However, we may not be able to add captions or a text alternative to every video, particularly videos we do not control.

We Are Here for You

If you are experiencing difficulties with any content on our website because of a disability, or if you require assistance with any part of our site because of your particular disability, please contact us and let us know. We will be happy to assist.

For help using, understanding, or navigating our website because of a disability, you can reach us by phone Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, at:

(360) 233-2867

You can also send an email explaining, in as much detail as possible, what type of difficulty you had, may have had, or believe others may have. Please send these emails to:

info@havenofheat.com

In contacting us by telephone or email, your privacy will be strictly protected. This means that you will not be required to provide any personal information, including but not limited to your name, address, telephone number, the specific type of disability you may have, information about goods, products, or services you might be interested in, or email address (unless you include it in an email you send to us or to our representatives).

Third-Party Website Accessibility Resources

This website may or may not have links to third-party websites. A few third-party websites (which may or may not have a link or relation to this website) may have their own accessibility features. A number (but not all) of the links to descriptions of, or information about, third-party website features — as provided by some of these third-party websites — are listed here for your convenience. This website has not reviewed these statements by others and does not render an opinion on their accuracy.

Also listed for reference are the following resources, which this website has not reviewed or tested. By including these references, this website is not rendering an opinion on any statement made by any of these third parties or contained within any of these links.

Third-Party Screen Readers