Frequently Asked Questions

Haven Of Heat is a trusted online retailer of premium wellness products including saunas, heaters, red light therapy, cold plunges, and DIY materials. We’re headquartered in Oregon and ship across the continental United States. We have been in business for half a decade and have served thousands of satisfied clients.

No, we are online-only — this allows us to offer lower prices and ship directly from warehouses across the U.S. to you.

We currently only ship within the United States.

Email us at info@havenofheat.com or call 360-233-2867. We’re available Monday–Friday to assist with product questions, order support, or sauna planning.

We’re an online wellness retailer specializing in saunas, sauna heaters, red light therapy, cold plunges, and custom sauna parts. Whether you’re looking to relax, detox, or build your dream sauna space — we’ve got you covered.

Yes. We are authorized dealers for every brand we carry, including HUUM, Harvia, Saunum, Finnmark Designs, Dundalk Leisurecraft, Dynamic Saunas, Golden Designs, and more. All warranties are valid and honored through the original manufacturers.

We’re based in Oregon and ship from multiple warehouses across the U.S. Our business address is 26075 NW Grist Mill Dr, North Plains, OR 97133.

No. We’re an online-only store. This lets us offer lower prices, better selection, and ship directly from the manufacturer to your home.

Yes! We offer financing through Shop Pay Installments. You’ll see available payment plans during checkout by selecting ShopPay (the purple logo at the top of the page) and then selecting pay in installments.

For more details, visit our Financing Options page.

Yes — saunas may be HSA/FSA eligible through our partnership with Truemed. If you qualify for therapeutic sauna use, you can use pre-tax dollars to pay for your purchase. Learn more on our HSA/FSA Sauna Funds page.

Every product page shows live inventory status under the “Add to Cart” button based on our most up-to-date inventory sheets we receive from our warehouses. For pre-orders, the estimated ship date will be displayed clearly. Feel free to contact us to confirm availability

We can ship to Hawaii or Alaska, but if you live in Hawaii and want to purchase an item, free shipping does not apply. Please reach out to our live chat in the bottom right of the screen or send us an email at info@havenofheat.com with the item you want to purchase and your address so we can provide a shipping quote for you.

Yes. As soon as your sauna leaves the warehouse, you’ll receive an email with full tracking information and delivery instructions. Our freight partners will also call to schedule a delivery time.

Returns are accepted on most products within 30 days of delivery, provided they are unused and in original condition. Return shipping fees and restocking fees may apply. Custom saunas, used items, and open-box heaters are final sale.

Email us right away at info@havenofheat.com. We’ll make it right quickly — whether that means sending the correct item, issuing a refund, or coordinating pickup of the wrong shipment.

If your order hasn’t shipped, we can usually cancel it with no penalty. If your item is already in transit, restocking fees may apply. Email us at info@havenofheat.com as soon as possible with your order number.

Sales tax is only collected in states where required. You can see any applicable tax during checkout before finalizing your order. Most states are tax-free!

Email info@havenofheat.com or call 360-233-2867. You can also reach us through live chat on our website during business hours.

We’re open Monday through Friday, 9 AM – 6 PM Pacific Time. Messages received after hours are answered the next business day.

We reply to most emails and calls within a few minutes. We pride ourselves on quick, helpful customer service — just ask around!

Warranty claims are processed through the original manufacturer, but our team is happy to assist you. Contact us at info@havenofheat.com with photos, a description of the issue, and your order number.

Our top recommendations vary based on sauna size:

For small to medium saunas:

• Harvia KIP – Reliable, compact, and a great value.
• Harvia Spirit – Modern design with efficient performance.
• HUUM DROP – Visually stunning with smooth, long-lasting heat.

For medium to large saunas:

• Harvia Cilindro – Excellent heat and steam control with exposed stones.
• Harvia Club – Robust and ideal for frequent use or commercial settings.
• HUUM HIVE Mini – Sleek design with a smaller footprint.
• Saunum Air – Hybrid-ready with unique airflow and heat distribution.
• Harvia Virta – Durable, versatile, and stylish.

For very large saunas or commercial use:

• HUUM HIVE – Premium, high stone capacity heater with elegant design.
• Saunum Air L – Combines size and advanced air blending technology.
• Harvia Virta Pro – Built for heavy-duty use with powerful output.

All of our top models are selected for performance, warranty, and long-term reliability. Contact us to find the best match for your space and usage.

Yes — you can for all of our electric and wood-burning sauna heaters. These heaters use sauna stones that can withstand water being ladled over them to produce steam and boost humidity.

Important: Never pour water on infrared sauna heaters. Heaters with larger stone capacities are better for lots of steam production as it doesn't cool down the stones as much.

99% of traditional electric sauna heaters are 240 Volt and require hardwiring by a licensed electrician. Some smaller 120V models may plug into a standard outlet, but these are intended only for very compact saunas. Always check the product specifications for electrical requirements.

Smaller infrared saunas and heaters typically run on 120V plug-in connections. Wood-fired sauna heaters require no electricity at all.

We sell sauna heaters either separately or as part of complete packages that include the heater, stones, and controller. Check the product page description — if it says “package” or mentions “stones,” it’s included. You can also look under the “Includes” tab in the product description for full details.

The best places to find a licensed electrician include:

• Angi – Verified reviews, cost estimates, and easy booking.
• HomeAdvisor – Background-checked pros specializing in sauna installs.
• Thumbtack – Transparent pricing and direct messaging with pros.
• Google & Yelp – Search “licensed electrician near me” and verify manually.
• NECA (National Electrical Contractors Association) – Ideal for commercial sauna projects.

Estimated cost: $200 to $1,500 depending on wiring, distance to panel, and permit requirements.

We do not offer white glove or in-house installation. All deliveries are curbside only. That said, we provide detailed installation instructions and a Sauna Installer Database with pros our customers have successfully used.

No, we do not have in-house installers. However, we maintain a Sauna Installer Database that lists experienced sauna professionals across the U.S. who have successfully worked with our customers. Visit the header of our website and click “Resources” to access the Sauna Installer Database link.

For pre-assembled or oversized crate deliveries, forklifts or cranes may be required. Top rental providers include:

• United Rentals
• Sunbelt Rentals
• Herc Rentals
• BigRentz
• The Home Depot Rental
• Maxim Crane Works
• EquipmentShare
• RentalYard

Tips:

• Measure your unloading space and sauna crate dimensions.
• Check the lift capacity vs. sauna weight.
• Hire a certified operator if you’re not trained.
• Confirm insurance coverage for the rental period.
• Reserve the equipment early to avoid delays.

Infrared saunas warm the body directly using radiant heat, typically at lower air temperatures (120°F–150°F). They're great for longer, more comfortable sessions and are energy efficient. Most infrared models plug into a standard outlet, making them ideal for home use.

Traditional saunas heat the air inside the room using an electric or wood-burning heater with sauna stones. Temperatures can reach 160°F–200°F and allow users to pour water over the rocks to create steam, producing a high-heat, humidity-rich experience.

Recommendation: Infrared is great for beginners or detox goals. Traditional is best for those who want that classic high-heat and steam-rich sauna session. Hybrid saunas provide both.

Hybrid saunas combine both infrared and traditional heat. They have full-spectrum infrared panels for radiant heat and an electric heater with sauna stones for high-temperature, steam-based heating.

This offers flexibility — you can run the sauna in infrared-only mode, traditional mode, or both. They’re perfect for households where one person prefers steam and another prefers lower heat.

Many models from Finnmark Designs and Golden Designs are hybrid-compatible.

FAR Infrared: Has the longest wavelength and penetrates the deepest into the body tissue, reaching the adipose (fat) layer and activating the sweat glands — one of the body’s key methods for toxin elimination.

MID Infrared: Penetrates soft tissue and muscles, promoting improved blood circulation and helping relieve muscle and joint pain.

NEAR Infrared: Has the shortest wavelength and penetrates just under the skin, promoting cell regeneration, inflammation reduction, and rejuvenation of skin tissue.

Full Spectrum: Combines NEAR, MID, and FAR infrared in a single system. This delivers complete wellness benefits — deep detox, pain relief, skin health, and circulation — all in one sauna session.

EMF (Electromagnetic Field) is naturally emitted by all electrical devices. While all infrared heaters generate some EMF, our saunas use low-EMF technology to minimize exposure.

• Low EMF (6–10 mG): Safe and affordable for most wellness users.
• Ultra Low EMF (Under 3 mG): Lower exposure level, suitable for health-conscious users.
• Near Zero EMF (Under 2 mG): Ideal for EMF-sensitive individuals or those seeking the absolute safest option available.

All models we carry fall within safe exposure thresholds. Finnmark Designs leads the industry in EMF mitigation with fully shielded systems.

Yes, but sessions should be shorter and cooler. Always supervise children and consult a healthcare provider for seniors or anyone with cardiovascular concerns. Infrared saunas are typically more comfortable for beginners and sensitive users.

We recommend consulting your doctor before sauna use if you have heart conditions, high blood pressure, or are pregnant. Saunas are generally safe for healthy adults, but professional guidance is best if you're managing a medical issue.

Typical sessions are 15–45 minutes. Beginners should start with shorter sessions and gradually build up. Always stay hydrated and exit the sauna if you feel dizzy or uncomfortable.

Regular sauna use can improve circulation, reduce muscle soreness, promote detoxification through sweating, relieve stress, and support cardiovascular health. Some users also report better sleep and skin clarity with consistent use.

Yes, we offer red light therapy in saunas from Dynamic, Golden Designs, Maxxus, and Finnmark Designs. These models include built-in ceiling-mounted red light panels that can be toggled on/off during your session.

Finnmark stands out with medical-grade LEDs and broader panel coverage, offering industry-leading therapeutic performance. This combination allows you to enjoy both sauna heat and light therapy in one unit.

Yes — we offer two red light panel models specifically rated for high-heat environments. These panels can be safely installed inside a sauna without damage or risk of failure. Browse these under the “Red Light > Panels for Inside Saunas” section of our website.

Red Light Therapy uses visible red wavelengths (630–660nm) to target the surface of the skin. It promotes skin repair, collagen production, and inflammation reduction.

Infrared Therapy uses invisible light to generate heat that penetrates into muscle and tissue layers. It improves circulation, relieves pain, and stimulates deep detox through sweating.

Combined Benefit: Red light and infrared complement each other, allowing you to heal surface tissue while supporting deeper detox and recovery.

For optimal benefit, we recommend standing 6–12 inches away from the panel. Sessions typically last 10–20 minutes depending on the intensity and your wellness goals.

Most of our panels come with onboard controls or a remote. No app is required. You can set the timer and adjust light intensity directly from the unit or the remote control.

Finnmark, Hooga, and Mito panels use medical-grade LEDs and are third-party tested for safety and performance. While not all models are FDA-cleared, they fall within industry standards for low-risk therapeutic devices. Contact us if you need documentation for HSA/FSA eligibility.

All saunas are delivered via curbside freight. This means the carrier will bring the sauna to the end of your driveway or the nearest safe drop-off location. Once your sauna reaches the local terminal, the freight company will call to schedule a delivery appointment at your convenience.

Dundalk Leisurecraft saunas are custom-built in Ontario, Canada. These high-quality outdoor saunas typically ship in about 4 weeks. The carrier will contact you to coordinate final delivery once the order leaves the factory.

These brands are stocked in our California warehouse and ship quickly. Most customers receive their sauna within 7 business days of purchase, depending on location.

Most wall-mounted electric sauna heaters and infrared panels ship from our Chicago warehouse and arrive within 1 week. Larger units, including floor-standing electric heaters and wood-burning stoves, may take 1.5 weeks or more.

Yes! We offer a full selection of premium components for indoor and outdoor sauna construction:

• DIY Indoor and Outdoor Sauna Kits
• Sauna Wood (Cedar, Pine, Spruce, Thermo-Aspen, Thermo-Spruce)
• Electric Sauna Heaters
• Wood Burning Sauna Stoves
• Infrared Heaters (Finnmark Kits and Generic Carbon Panels)
• Bench Kits, Flooring, Vents, Lights, and Audio Systems
• Tempered Glass Windows and Walls
• Himalayan Salt Wall Panels
• Sauna Doors (Wood and Glass Options)
• Red Light Therapy Panels

Find all these products under our Custom Saunas & Parts section.

To add a full glass wall or custom-sized sauna window, visit the product titled Tempered Glass for Sauna Walls and Windows (Custom Sizes) under our “Glass Windows & Walls” category.

Fill out the quote form with your desired height and width. We'll send back pricing and shipping estimates tailored to your project.

Yes. We stock a wide variety of replacement parts including heating elements, sensors, and control units for brands like HUUM, Harvia, Saunum, and more. To browse, go to “Sauna Heaters” in the header and click “Replacement Parts.”

Yes, you can — and it's easier than you might think.

Traditional saunas heat the air using electric or wood-burning heaters, while infrared saunas use panels that directly heat your body. If you’re looking for quicker warm-up times, lower energy costs, and deeper heat, converting to infrared can be a great upgrade.

How to Convert Your Sauna:

• Full Infrared Conversion – Remove your traditional heater and install infrared panels around the interior walls.
• Hybrid Setup – Keep your existing heater and add infrared panels for a combined experience.

What Do I Need?

We recommend using one of our complete Finnmark™ infrared sauna heater kits. These kits come with everything you need: pre-sized panels, a digital controller, mounting hardware, and installation instructions.

Top Recommended Kits:

• Finnmark Spectrum+™ Ceramic – Heats up to 170°F quickly for those who like high-intensity sessions.
• Finnmark Spectrum Carbon™ – Smooth, even heat and full-body coverage with low EMF.

Need Help Choosing the Right Fit?

Use our Infrared Heater Selector Tool, located under “Sauna Heaters” → “Infrared Sauna Heaters” in the header. Or request a custom quote based on your sauna’s dimensions.

For installation and technical questions, contact our heater partner support team:

• Email: techsupport@bathingbrands.com
• Phone: 224-253-5909
• Hours: Monday–Friday, 8 AM – 5 PM Central Time

We recommend the following maintenance routine:

• Use sauna-safe paraffin oil to condition the benches and backrests
• Wipe surfaces with a damp cloth after each use
• Use a non-toxic wood-safe cleaner for deep cleans
• Avoid bleach, harsh chemicals, and pressure washing
• Periodically check sauna stones for cracks and replace if needed

Most saunas can be assembled by two people in 2–6 hours depending on size. Our kits are pre-cut and partially pre-assembled to make the process easy. Full step-by-step instructions and video guides are available under the “Manuals” or “Resources” tab in the description of each product page.

Dimensions for all products are listed on their individual product pages. Scroll down and click the “Specifications” tab to find full width, depth, height, and weight information.

Cold plunges can be installed indoors or outdoors depending on the model. Most portable units require a nearby outlet and flat surface. Outdoor plunges should be placed on a level, weather-resistant foundation such as concrete, pavers, or treated wood.

Most cold plunges are self-contained and do not require permanent plumbing. They are filled manually with a hose and drained using a built-in drainage port or siphon system. Always refer to the product manual for drainage instructions.

Maintenance depends on the type of plunge:

• Use hydrogen peroxide or a plunge-safe sanitizer to keep water clean.
• Change water every 2–4 weeks depending on usage and filtration.
• Some models include UV or micron filtration to extend water life.

Portable plunges are self-contained, movable, and easy to set up. Built-in plunges are often permanent fixtures with integrated plumbing and more robust insulation or filtration systems. We carry both types, with portable options being most popular for home use.

A proper foundation ensures your sauna is level, supported, and protected from moisture. We recommend one of the following:

• Concrete Slab: Best long-term durability, level and stable
• Gravel Pad: Inexpensive, great for drainage
• Paver Stones: Decorative and functional
• Wood Deck or Platform: Raised and rustic; use treated lumber and a vapor barrier
• Existing Deck: Must be structurally reinforced and level

Himalayan salt enhances your sauna both aesthetically and therapeutically:

• Air Purification: Negative ions neutralize pollutants and allergens
• Respiratory Health: Helps reduce symptoms of asthma and bronchitis
• Skin Benefits: Antibacterial and detoxifying properties help with acne and eczema
• Stress Relief: Warm amber glow creates a calming ambiance
• Enhanced Detox: Salt assists the body in drawing out impurities

You can install a Scandia Himalayan Salt Wall Panel with LED backlighting inside your sauna to receive these benefits during each session.

You may qualify if they have a medical condition that benefits from sauna, or red light therapy use (e.g., chronic pain, arthritis, circulation issues). Truemed will guide you through a quick eligibility screening to confirm if your purchase qualifies.

You’ll need a Letter of Medical Necessity (LMN) or doctor’s approval, which Truemed will provide at checkout if you qualify. Truemed provides an easy telehealth option during checkout or sends instructions if you already have a provider.

We’ve partnered with Truemed to handle all documentation, approval, and verification. Once approved, your sauna purchase can be made with pre-tax HSA/FSA funds. Start on our HSA/FSA Sauna Funds page.